Returns for consulting services
Yasko Pro Services sells consulting services, not physical goods, so there is nothing to physically return. Instead, this policy explains how you can cancel an order or engagement. Refunds that follow a cancellation are explained in our Refunds Policy.
Before your order is confirmed
An order request sent through our website is not binding and no payment is taken. You can withdraw an order request at any time before you accept our written confirmation, simply by telling us at yasko@yaskopro.com. No fees apply.
After your order is confirmed
| When you cancel | What happens |
|---|---|
| Before any work has started | The engagement is cancelled with no charge. |
| After work has started | The engagement is stopped. You pay only for the work done up to your cancellation, in proportion to the package price. Any deliverables completed so far are handed over to you. |
| After the package has been fully delivered | The service is complete and cannot be cancelled. |
| Monthly Advisory | You can cancel at any time. Cancellation takes effect at the end of the current paid month and no further payments are taken. |
Sessions and workshops
Strategy Sessions and workshops can be rescheduled free of charge with at least 48 hours’ notice. With less notice, we will do our best to reschedule, but a missed session without notice counts as delivered.
Consumers: 14-day right of withdrawal
If you are a consumer, you may withdraw from the contract within 14 days of its conclusion without giving a reason, under the Bulgarian Consumer Protection Act and EU Directive 2011/83/EU. If you asked us to start work within those 14 days, you pay for the part of the service already provided. You lose the right of withdrawal once the service has been fully performed with your prior express consent. See section 7 of our Terms & Conditions.
How to cancel
Email yasko@yaskopro.com with your name, the package and a clear statement that you wish to cancel. You may use the wording below, but it is not required:
“I hereby give notice that I withdraw from my contract for the following service: [package name], ordered on [date]. Name: [your name]. Date: [today’s date].”
We will confirm receipt of your cancellation by email without delay.
Contact
[COMPANY LEGAL NAME], UIC [UIC NUMBER], [REGISTERED ADDRESS] · yasko@yaskopro.com