Our refund principle
You pay only for work that has actually been done. This policy explains when and how refunds are made for consulting packages ordered from Yasko Pro Services. For how to cancel, see our Returns (Cancellations) Policy.
When you are entitled to a refund
| Situation | Refund |
|---|---|
| You cancel after paying but before any work has started | Full refund |
| You cancel after work has started | Pro-rata refund of the part of the package not yet delivered |
| The package has been fully delivered | No refund |
| Monthly Advisory is cancelled | No refund for the current month; no further charges |
| We cancel or cannot deliver the service | Full refund of any amount paid for work not delivered |
How pro-rata refunds are calculated
When a package is cancelled part-way through, we calculate the share of the work completed based on the agreed scope and milestones (for example, sessions held, analysis completed or deliverables drafted). We explain the calculation to you in writing, refund the remaining amount, and hand over all work completed so far.
Consumers
If you are a consumer and withdraw within the 14-day withdrawal period, we refund all payments received, minus the proportionate value of any service you expressly asked us to start during that period. This policy does not limit your statutory rights under Bulgarian and EU consumer law.
If you are not satisfied
If you believe a deliverable does not match the agreed scope, tell us within 14 days of delivery. We will first work with you to put it right at no extra cost. If we cannot, we will offer a fair partial or full refund for the affected part of the service.
How and when refunds are paid
- Refunds are paid to the original payment method, or by bank transfer if that is not possible, in the currency you paid.
- We issue refunds within 14 days of confirming the cancellation or refund.
- We do not charge any fee for processing a refund. Your bank or card provider may take a few extra days to show the money in your account.
How to request a refund
Email yasko@yaskopro.com with your name, the package, the invoice number and the reason for your request. We will reply within 5 business days.
Contact
[COMPANY LEGAL NAME], UIC [UIC NUMBER], [REGISTERED ADDRESS] · yasko@yaskopro.com